Dispute Resolution
At Shepherd’s Care Foundation, we strive to work openly and collaboratively with our family members as partners in care. Our Safe Visitation Policy was put together with extensive feedback from families, and with the risk tolerance of each site in mind. Ultimately, we feel we have struck the right balance between the security of the staff and residents in the context of the COVID-19 pandemic and the needs of residents and families to safely visit.
In the event of a dispute between a family member and Shepherd’s Care Foundation about the policy, its administration, or its enforcement, we have designed a progressive three-step dispute resolution process. The process must be followed in order to ensure all disputes are handled in a timely manner.
The full dispute resolution process is available here. Please note the first step in collaboratively resolving any dispute is to bring it to the attention of the site director of care of charge nurse.
Dispute Resolution
Client Feedback Form
Locations
Welcome to Shepherd ' Care Prince of Peace Retirement Community: Alberta’s idyllic spot for inspired senior living.
Shepherd’s Care Barrhead is located in the lively community northwest of Edmonton.
Eden House is an innovative care community on the verge of becoming a true campus of Age-in-Place Care.
Shepherd’s Care Vanguard is nestled in the quiet community of Westwood in north Edmonton.
Shepherd’s Care Kensington Campus is the largest of our communities with over 600 residents calling it home.
Our Millwoods Campus is conveniently located in southeast, providing a full range of age in place options.